Terms of Service
Last updated: October 2026
Important Notice
This website is an independent visitor guide. Tour links go to GetYourGuide, where any booking is made. Some links on this site are affiliate links: tour links go to GetYourGuide and hotel links go to Expedia through Stay22. If you book through one of them we may earn a commission, and the price you pay is the same. We help you choose a tour, but we do not sell or operate the tours ourselves. All tours are provided by independent tour operators.
By following a booking link you leave this site; the booking is made with GetYourGuide under its terms and the tour operator’s.
Bookings & Payment
- All bookings are processed and fulfilled by GetYourGuide and the respective tour operator.
- By completing a booking, you agree to GetYourGuide’s Terms & Conditions and the tour operator’s policies.
- Booking confirmations and vouchers are issued by GetYourGuide.
Cancellation & Refund Policy
Cancellation terms are set by GetYourGuide and the operator and are shown on each listing before you pay.
To cancel or modify a booking: Contact GetYourGuide customer service directly using the details in your booking confirmation email.
Tour Operator Responsibility
The tour operator (not this website) is solely responsible for:
- Conducting the tour safely and as described
- Providing qualified guides and equipment
- Weather-related cancellations or modifications
- Passenger safety and insurance
- Handling complaints or issues during the tour
In case of adverse weather, mechanical issues, or safety concerns, the tour operator reserves the right to cancel, reschedule, or modify the tour. Refund or rescheduling options follow the cancellation terms shown on the tour’s GetYourGuide listing.
Liability & Disclaimer
This website is a visitor guide that refers you to GetYourGuide. We are not liable for:
- Tour quality, safety, or accuracy of descriptions
- Personal injury, loss, or damage during tours
- Cancellations, delays, or changes made by tour operators
- Disputes between customers and tour operators
All participants engage in tour activities at their own risk and must follow safety instructions provided by the tour operator.
The tour operator’s liability terms apply as stated in their booking conditions.
Intellectual Property
Tour descriptions, images, and pricing are provided by GetYourGuide and tour operators. All trademarks and content belong to their respective owners.
Changes to Terms
We may update these terms periodically. Continued use of this site constitutes acceptance of updated terms.
Contact
For booking-related questions, contact GetYourGuide customer service via your booking confirmation.
For website inquiries: info@te-anau-glowworm-caves.com